Returns & Exchanges Policy

Returns & Exchanges Window

Returns and exchanges are eligible within 14 days of receiving your items.

Approval Process

All returns and exchanges are subject to review and approval by XXLV.

Customers must provide specific details regarding any issues with the items to initiate a return or exchange request. This may include the request of photos to determine the exact issue with the item.

Refund & Exchange Limitations

Refunds or exchanges will be denied for reasons such as:

Please understand that these are replica items produced by both hand and machine, and no item is perfect or entirely free from minor imperfections.

Any unreasonable return request will be thoroughly reviewed and discussed before a decision is made.

Quality Control (QC) Orders

Any order for which QC (Quality Check) photos or videos were sent and approved by the customer prior to shipping is not eligible for return or exchange under any circumstances.

Once QC photos are sent, the customer may request to replace the item up to two (2) times if they are not satisfied with the QC. After two replacement requests, a refund will be issued instead of further QC replacements.

Fault & Responsibility

If an issue is determined to be the fault of XXLV:

• We will provide a free shipping label for the return or exchange.
• The item must be sent back to us prior to the new item being sent out.

If the issue is not the fault of XXLV:

• All items must be returned at the customer’s expense.
• A $30 fee will be charged for shipping a replacement item in an exchange (must be paid before the new item is sent).
• A $30 deduction will be applied to any refund issued.

Delivered Shipments

As a customer, you agree that if an item is lost, stolen, or misplaced after being marked as “Delivered”, that is solely the customer’s responsibility.

No refunds or replacements will be issued in such cases. Once any order is marked “Delivered” by any of the carriers we use, the responsibility of XXLV ends.

Late or Missing Refunds

If you haven’t received your refund, please follow these steps:

1. Recheck your bank account.
2. Contact your credit card company; it might take some time for the refund to post.
3. Contact your bank—there can be processing delays.
4. If you still haven’t received your refund after these steps, please contact us via email.

Sale Items

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Shipping

• Return Shipping: You must mail your product to an address provided upon request. Return shipping costs are non-refundable and borne by the customer. If a refund is issued, this cost will be deducted.
• Delivery Time: The time for your exchanged product to reach you depends on your location.
• High-Value Items: For items over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of untracked returns.

Customs & Lost Goods

• Customs Duties: If customs charges duties, you are responsible for payment. These fees will be deducted from your refund.
• Goods Lost in Return: If goods are lost during the return process, you are responsible for the loss. Refunds are issued only if we receive the returned goods.